Job description

General Manager

Print

The Elewana Collection is a portfolio of boutique lodges, and camps known for providing iconic safaris and unique African wildlife experiences in Kenya and Tanzania. We deliver premium, authentic, and environmentally conscious hospitality. We are seeking a dynamic, highly experienced General Manager to oversee all operational, financial, and guest experience facets of our luxury property in Kenya.

Position Summary

As the General Manager, you will be the custodian of the guest experience, the leader of our property team, and the guardian of our financial and operational standards. You will ensure the seamless execution of high-end lodge operations while upholding Elewana's core pillars of luxury, sustainability, and community conservation.

Key Responsibilities

Guest Experience
Proactively manage Guest feedback and ensure that action points are in place with the Heads of Department, thus mitigating future impact of similar issues arising.
Monitor Service delivery in all areas of the Hotel and identify performance gaps and ensure that corrective points are in line with the Brand Standards of the Company.
Continuously seeking opportunities to improve the guest experience by seeking feedback, and evaluating service levels, and developing strategies to improve the guest’s experience.
Implement and continuously review systems and procedures in place dealing with VIP’s Guests and Regular Guests of the Company, encouraging the sharing of information of success stories.
Maintain Service Levels in line with budgetary constraints and Business Demands.
Proactively manage VIP’s ensuring interaction and procedure is followed.
Ensure that GHA enrollment targets are met.
Financial Management & Compliance
Financial Goals: Meet or exceed budgeted GOP (Gross Operating Profit) for the lodge and individual departments.
Cost Control: Strictly monitor and manage operational expenses to align perfectly with approved budgets.
Audit Compliance: Maintain 100% compliance with internal operational, financial, and safety audits.
KPI Alignment: Systematically meet or exceed individual departmental KPI targets through rigorous tracking.
Employee Engagement
Create awareness at all levels of the Lodge Key Performance Measurements and also how the success of achieving the targets set on the KPI’s can play a lead role towards the success of career possibilities within the company.
Promote a culture which enables effective succession planning at all levels and thus growing potential within the company for the company.
Communicates performance expectations and provides employees with ongoing feedback.
Formal staff Appraisals to be conducted twice a year.
Promote an environment which lends itself to equal opportunities and embracing diversity.
Ensures all employees adhere to company health, hygiene, safety &emergency procedures.
Leadership
Provide Direction and Leadership to the Heads of Departments in achieving Departmental Targets and Company Targets.
Provide Support to the Heads of Departments in ensuring the delivery of seamless service in their respective areas.
Assisting the Heads of Departments in the creation of Personal Development Plans for employees at all levels across the operation and facilitating the follow up on those Personal Development Plans.
Assist in the selection, recruitment and appraising of all Heads of Departments that are appointed to the Hotel.
Lead in the selection, recruitment, training coaching and disciplining of Hotel Staff from Line level to Head of Departments that are appointed to the hotel.
Be a good role model for all members of staff in the hotel. Promote cohesive two way communication between the Hotel and Central teams external to the hotel.

Minimum Qualifications and Requirements

Skills

Strong financial acumen.
Excellent budgeting skills.
Cultural Intelligence.
Strategic & Analytical thinking.

Personal Attributes

Adaptable, calm, and solution-driven under pressure
Highly guest-centric with strong interpersonal skills Creative, hands-on, and detail-oriented
Passionate about sustainability, local sourcing, and community development
Professional, resilient, and committed to excellence

Experience

Minimum 5 years in senior hospitality management experience, ideally within a 5-star luxury safari lodge or boutique resort environment in East Africa.
Previous experience in remote lodges, safari camps, or logistically complex environments is highly advantageous.

Education

Degree or Diploma in Hospitality Management, Business Administration, or a related field.

Success in This Role

Delivering Bespoke Guest Experiences: Maintaining the ultra-luxury standards characteristic of a premier boutique brand. This includes providing deeply personalized service and hosting high-profile VIP or returning guests with distinct polish and warmth.
Operational Excellence in Remote Environments: Seamlessly managing the day-to-day logistics, asset maintenance, and logistical realities of running a premium tented camp or luxury lodge in an isolated bush environment in Kenya.
A Culture of Team Mentorship: Actively leading and cultivating heads of department. Success means focusing heavily on training, internal capacity building, and supporting succession planning programs to uplift local team members.
Commercial and Financial Acumen: Taking full ownership of the property’s profit and loss. This involves driving occupancy, tightly controlling costs, and aligning closely with established budgets.
Conservation and Community Alignment: Establishing strong, respectful partnerships with local communities, landowners, and conservancy authorities

Should you wish to apply for the position stated above, kindly submit a written application indicating the position as the subject, including all relevant information, email to Human Resources at This email address is being protected from spambots. You need JavaScript enabled to view it.

Only applications exhibiting the necessary qualifications and relevant experience will be considered.

Kindly submit applications by 5th November 2026. All applications will be taken in confidence.