Job description

Department: Department of ICT

Job purpose

To effectively lead a team of ICT Specialist – Office applications, responsible for Office application systems: Implementation of new and enhancements and second level support (day by day) of all office Systems including but not limited to Active Directory services, Enterprise mail solution and M365 collaboration platforms, office automation applications, Enterprise file management systems.

Key responsibilities

Manage and lead Office applications team Setting and executing SMART Objectives and conduct Performance Evaluation for Direct Reports in the Office Application Systems Section.
Ensure infrastructure systems and services are operating at optimal level to ensure business functions, high availability and recoverability
Drive continuous improvement of services and processes in order to increase platform stability and realize operational efficiencies
Manage service delivery functions, as well as SLA, incident, request, problem and configuration management processes in line with ISO 20000 ICT Service Management System requirements
Maintain relationships with Business Units, application vendors, participating in procurement, regular performance reviews and reporting on trends.
Manage Office Application systems lifecycle.
Responsible with reporting the progress of office application unit activities
Prepare and manage annual budget (CAPEX & OPEX) of the Office application Systems Section
Setup and implement cost saving initiatives for the Office application Systems Section, involving Systems, People and Process.
Maintain and review policies, procedures and processes to improve efficiency & productivity of the Office application unit.
Carryout other assignment as may be assigned by the SM-BOA, HoEA, DICT, top and executive management.

Qualifications

and experience

Bachelor’s degree in Computer Systems Technology, Information Technology, Computer Science, Information Systems, Network Engineering, Systems Administration or related academic field.
At least two Microsoft professional certifications, such as Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert, and Microsoft Certified: Windows Server Hybrid Administrator Associate.
Minimum 5 years of general ICT Systems support experience in banking environment.
Experience in Office applications systems and managing Back up / Recovery processes and Systems / Business Continuity.
Experience of working in a deadline-oriented incident management environment managing multiple issues simultaneously, and ability to work effectively in a dynamic, collaborative and fast-paced atmosphere.
Technical interaction with vendors, contractors, and other stakeholders, including SLA and vendor Management skills and ICT Service Management skills.
Demonstrated leadership and personnel management skills, with strong interpersonal, written and oral communication skills.

How to apply

Apply through the CRDB Bank Plc recruitment portal: open the link, find this position in the list, click "Preview" and apply. careers.crdbbank.co.tz/jobs

Manager Office Application